Unfortunately yes. This is regulated by ACMA and the Australian government. Being telecommunications provider we also have to pay monthly fees for 1300 numbers and 1800 number services and hence we cannot make it free of charge. A simple rule is: if you want to keep the number, you have to pay for it each and every month.

Yes. We welcome your business. You can port your number from any Australian carrier to us. Porting normally takes roughly 3-5 business days and cost $77.00 inc GST.

You can keep your 1300 number or 1800 number for the life of your business, regardless of what Telco you use for any of the other services or even for 1300/1800 number itself; Clients can reach your business at the cost of a local call from anywhere within the country on 1300 number or completely free of charge on 1800 numbers; Improve your sales by making a professional first impression to your customers; With Quantum VoIP you can get advanced functionality previously available to only large enterprises.

You can sign up for as many numbers as required. Many businesses use multiple 1300 numbers or 1800 numbers to track the performance of their advertising campaigns and alike.

There is no lock-in contracts for 1300 numbers or 1800 numbers provided by Quantum VoIP. You just need to give us 30 days notice if you’d like to quit.

There is a once off activation fee of $77.00 inc GST per number. This fee is imposed on us by INMS, upstream carriers. There is no charge for any of the advanced mPBX features and you can configure call flow via easy to use drag & drop web portal. We are also available for help with any complex call flow configuration and there is no charge for this.

For new numbers, we will send you our welcome pack on the same business day. In some cases, e.g. if the application submitted late, it would be the next business day; For ported numbers, the porting process takes 3-5 business days, but may depend on your existing carrier.

In order to be able to offer the lowest rates possible, we have to minimize any time spent on payment collection and processing. All our systems are fully automated, allowing us to concentrate on customer service rather than billing processing. We offer two accounting methods: prepaid with an automatic top-up from a credit card or postpaid with security deposit; Please contact us if the postpaid account is required; We accept payments by credit cards (Mastercard and Visa) or by direct deposit to our bank account.

1300 numbers and 1800 numbers are used exclusively by businesses and therefore provide a better, more professional business image. You will also be able to keep 1300 number or 1800 number for the lifetime of your business as they don’t depend on location. 1300 numbers are especially good for business with an Australia-wide client base as it would only be a cost of a local call for the caller to call this number. 1800 Numbers can be dialed free of charge from all fixed phones and from some mobile phones. (carrier dependent)

For the person placing the call to a 1300 number, the cost associated from a mobile depends on the carrier and plan assigned. In most cases it will be the same as the cost of call to any other mobile or landline number, but this needs to be clarified with the mobile operator who hosts your service. For the holder of a 1300 number, the cost of an inbound call from a mobile is the same as from any other number and depends on the assigned call plan to your 1300 number.

1300 and 1800 have similar features with the same configuration. Both are classified as Australian wide business numbers not tied to a geographic location. As inbound numbers they are only used to receive incoming calls. Both are independent of the account holders or caller’s location within Australia.
However, the key difference lies in the rate associated with inbound calls to either of these numbers. For 1800 numbers, the owner of the number is responsible for paying the cost of the inbound call and this is known as a Toll-Free number which is free to call from the caller’s perspective. 1300 numbers, the call rate is shared between the holder of the 1300 number and the caller, this is known as a shared or split cost number. The holder of the 1300 number is charged as per inbound call rates and the caller is charged the rate set by their service provider that in most cases is equivalent to the cost of a local call.

Toll-Free 1800 numbers are available online. You can select call plans that best suit your expected call volumes. The services are available on a 14-day trial start up. Check a list of available numbers.